FAQ

1. What materials do you use for your products?

We use high-quality, sustainably sourced wood such as walnut, acacia, and pine. Each product is carefully crafted to highlight the natural beauty of wood while ensuring durability.

2. How do I care for my wooden products?

To maintain the beauty and longevity of your wooden items, we recommend cleaning them with a soft, dry cloth and avoiding excessive moisture. For cutting boards and trays, occasional oiling with food-safe mineral oil can help preserve the wood.

3. How long does shipping take?

Shipping times vary depending on your location. Typically, domestic orders arrive within 3-7 business days, while international orders may take 7-14 business days. You will receive a tracking number once your order is shipped.

4. Do you ship internationally?

Yes, we offer international shipping to many countries. Shipping costs and delivery times will be calculated at checkout based on your location.

5. What is your return policy?

We want you to love your purchase! If you're not satisfied, we accept returns within 14 days of delivery. Items must be unused and in their original packaging. Please visit our Returns & Exchanges page for full details.

6. How can I contact customer support?

You can reach us through our Contact Us page, email us at info@aselini.com, or send us a message on our social media channels. We’ll be happy to assist you!